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Introduction

At Shopping Market Flow, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you browse our website or place an order using our Cash on Delivery (COD) service.

Information We Collect

We collect information you voluntarily provide, including your full name, phone number, email address (if provided), shipping and billing address, order details, and any information shared when contacting our customer support team.

Order & Cash on Delivery Information

Since Shopping Market Flow exclusively offers Cash on Delivery as the payment method, we do not collect, store, or process your debit card, credit card, bank account, UPI, or other online payment details. Payment is collected only when your order is successfully delivered.

How We Use Your Information

Your information is used to process and confirm your orders, arrange deliveries, communicate order updates, verify order authenticity, respond to customer inquiries, improve our services, prevent fraudulent activities, and comply with applicable legal obligations.

Order Verification

To ensure successful deliveries and reduce fraudulent orders, we may contact you via phone call, SMS, email, or messaging services to verify your order before dispatch. Orders that cannot be verified may be delayed or cancelled.

Communication Preferences

We may send transactional communications related to your orders, such as confirmations, shipping notifications, delivery updates, and customer service responses. Promotional emails or SMS will only be sent if you have chosen to receive them, and you may unsubscribe at any time.

Cookies & Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and enhance website performance. You can manage or disable cookies through your browser settings, although some features may not function properly.

Data Protection

We implement appropriate technical and organizational security measures, including SSL encryption, secure servers, restricted access controls, and regular security monitoring to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

Third-Party Service Providers

We may share limited information with trusted third-party service providers such as courier companies, logistics partners, website hosting providers, analytics platforms, and customer support tools solely for fulfilling your orders and operating our business. These providers are required to protect your information and use it only for authorized purposes.

Information Sharing

Shopping Market Flow does not sell, rent, or trade your personal information to advertisers or unrelated third parties. Information is only disclosed when necessary to fulfill your order, comply with legal obligations, enforce our policies, or protect our rights and customers.

Delivery Partners

To complete your order, your name, shipping address, phone number, and order details may be shared with our delivery and logistics partners. They may contact you only for delivery-related purposes.

Data Retention

We retain your personal information only for as long as necessary to fulfill your orders, maintain business records, resolve disputes, comply with legal requirements, and improve our services. Information that is no longer required is securely deleted or anonymized.

Your Privacy Rights

You may request access to your personal information, ask us to update inaccurate information, or request deletion of your data where permitted by applicable law. Certain information may be retained when legally required or necessary for legitimate business purposes.

Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly remove it from our records.

International Visitors

If you access our website from outside your country of residence, your information may be processed and stored in accordance with the laws applicable to our business operations.

Policy Updates

We may revise this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices. Any updates will be published on this page with the revised effective date. Continued use of our website constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at privacy@shoppingmarketflow.info. Our customer support team will respond as soon as reasonably possible.

Acceptance of Terms

By accessing, browsing, or placing an order on Shopping Market Flow, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please discontinue use of our website and services.

Eligibility

You must be at least 18 years of age or have the permission of a parent or legal guardian to place an order. By using our website, you represent that the information you provide is accurate and complete.

Products & Availability

All products displayed on Shopping Market Flow are subject to availability. We reserve the right to discontinue, modify, or limit the quantity of any product at any time without prior notice. Product images are for illustration purposes and actual products may vary slightly in color, packaging, or appearance.

Product Information

We strive to provide accurate product descriptions, specifications, pricing, and images. However, typographical errors, pricing mistakes, or other inaccuracies may occur. We reserve the right to correct such errors and cancel or refuse orders if necessary.

Pricing

All prices listed on our website are displayed in the applicable currency and include applicable taxes unless otherwise stated. Prices may change without prior notice, but confirmed orders will not be affected by subsequent price changes.

Cash on Delivery (COD)

Shopping Market Flow exclusively offers Cash on Delivery (COD) as the available payment method. Customers are required to pay the full order amount in cash at the time of delivery. We do not accept online payments, credit cards, debit cards, bank transfers, or digital wallets.

Order Confirmation

After placing an order, you may receive a confirmation call, SMS, email, or message for verification purposes. Orders may be cancelled if we are unable to verify customer details or if incorrect information has been provided.

Order Cancellation

Customers may request order cancellation before the order has been shipped. Once an order has been dispatched for delivery, cancellation requests may not be accepted. We reserve the right to cancel any order due to stock unavailability, suspected fraud, pricing errors, or operational reasons.

Shipping & Delivery

Estimated delivery times are provided for reference only and may vary depending on your location, courier availability, weather conditions, holidays, or other unforeseen circumstances. Shopping Market Flow is not responsible for delays caused by third-party logistics providers.

Delivery Attempts

Our delivery partners may attempt delivery multiple times. If delivery cannot be completed due to customer unavailability, incorrect address, or refusal to accept the package, the order may be returned or cancelled.

Customer Responsibilities

Customers are responsible for providing accurate shipping information, maintaining availability during delivery, and ensuring that the recipient is authorized to accept the package and complete the Cash on Delivery payment.

Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy. Returned products must meet the eligibility requirements outlined in that policy. Refunds, where applicable, will be processed according to the approved return method.

Intellectual Property

All website content, including text, graphics, logos, icons, product images, designs, and other materials, is the property of Shopping Market Flow or its licensors and is protected by applicable intellectual property laws. Unauthorized copying or reproduction is strictly prohibited.

Prohibited Use

You agree not to misuse our website by attempting unauthorized access, distributing harmful software, interfering with website functionality, submitting false orders, or engaging in fraudulent or illegal activities.

Limitation of Liability

To the maximum extent permitted by law, Shopping Market Flow shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services. Our total liability shall not exceed the amount paid for the specific order in question.

Indemnification

You agree to indemnify and hold harmless Shopping Market Flow, its employees, partners, affiliates, and service providers from any claims, damages, liabilities, costs, or expenses arising from your misuse of the website or violation of these Terms & Conditions.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Updated terms become effective immediately upon publication on this website. Continued use of the website constitutes acceptance of the revised terms.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Shopping Market Flow operates. Any disputes shall be subject to the exclusive jurisdiction of the competent courts.

Contact Information

If you have any questions regarding these Terms & Conditions, please contact our customer support team at support@shoppingmarketflow.info.

Return Eligibility

Items may be returned within 14 days of the delivery date. To qualify for a return, products must be unused, unworn, unwashed, in their original condition, and returned with all original packaging, tags, accessories, manuals, and proof of purchase. Products that show signs of use, damage caused by the customer, or missing components may not be eligible for return.

Cash on Delivery (COD) Orders

Since Shopping Market Flow exclusively offers Cash on Delivery (COD), refunds for eligible returned orders are processed through bank transfer, UPI, or another mutually agreed refund method. Refunds cannot be provided in cash at the time of pickup or delivery.

Non-Returnable Items

For hygiene, safety, or legal reasons, certain products may not be eligible for return. These include personal care products, intimate items, consumables, gift cards, digital products, customized or personalized items, and products specifically marked as non-returnable unless they arrive damaged or defective.

How to Request a Return

To initiate a return, contact our customer support team with your order number, product details, and the reason for the return. If applicable, please include clear photographs of the product and packaging to help us process your request more quickly.

Return Approval

Once your request has been reviewed, we will notify you whether your return has been approved. Approved returns will receive instructions for pickup or shipping. Returns sent without prior authorization may not be accepted.

Return Pickup

Where pickup service is available, we will arrange a pickup through our logistics partner within 2–5 business days. Customers should ensure the product is securely packed before the pickup is scheduled.

Inspection Process

All returned products undergo a quality inspection after they arrive at our warehouse. Refunds or replacements will only be approved if the returned item satisfies our return eligibility requirements.

Refund Processing

After a return is approved and the product passes inspection, refunds are typically processed within 5–7 business days. Depending on the selected refund method, the time required for the amount to reflect may vary.

Replacement Policy

If a replacement is available, customers may choose to receive a replacement instead of a refund. Replacement orders are subject to product availability and may require additional delivery time.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, missing, or incorrect product, please notify us within 48 hours of delivery. Include clear photographs of the product, packaging, and shipping label. Once verified, we will arrange a replacement or full refund at no additional cost.

Order Refusal

If a customer refuses to accept a Cash on Delivery order without a valid reason, Shopping Market Flow reserves the right to restrict or decline future COD orders from the same customer.

Cancellation Policy

Orders may be cancelled before they have been dispatched. Once an order has been shipped, it cannot be cancelled and must follow the standard return procedure after delivery if eligible.

Shipping Charges

If the return is due to our error, such as receiving a damaged, defective, or incorrect item, all return shipping costs will be covered by Shopping Market Flow. For other eligible returns, shipping or handling charges may be deducted from the refund where permitted by law.

Refund Exceptions

Refund requests may be rejected if the returned product is incomplete, damaged by misuse, altered, missing original packaging, or otherwise fails to meet our return requirements.

Force Majeure

Return pickups, replacements, and refund processing may be delayed due to circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, strikes, government restrictions, or other unforeseen events.

Need Assistance?

If you have any questions regarding returns, replacements, or refunds, please contact our customer support team at returns@shoppingmarketflow.info. We will be happy to assist you throughout the return process.